Return, Refund and Cancellation policy

It is our endeavour to help you have a hassle-free purchasing experience. Due to the nature of services, there is no return of the services purchased through our website. Further, policies may be different based on promos and on the service itself. Please read all refund and cancellation related policies to the product, service, or promo before paying.

About Payments

All services offered by IAMH are offered on a fixed/flat fee basis and are not subject to any deductions or negotiations.

Overtime Policy:

After 60 minutes, overtime charges of ₹400 / GBP 4 / USD 8 will be added for upto 15 minutes, and then repeated in 15 minute intervals.

Clock Policy:

We begin billing of the session at the pre-determined time of the appointment. We suggest arriving 10 minutes early to avoid wastage of session time, and for filling of forms and so on.

Note on Refunds and Cancellations

  1. Refunds shall not be offered to “no-shows”. Individuals who do not show up for their appointment at the pre-booked time will be considered a no-show.
    1. Exceptions may be made in extreme circumstances, however, decisions made regarding this will be at the sole discretion of the management, will be final and binding.
    2. Certain Products include a waiver or discount for no-show fees, check product description or Annex 1 for more information.
  2. A session cannot be cancelled, however it can be rescheduled to a different time, as long as the request for reschedule is made up to 3 hours before the original booking time. An administrative fee (rescheduling charge) for the rescheduling may be applicable, based on the consultation type (More details in Annex 1). Requests for rescheduling less than 3 hours before scheduled session time will not be entertained, and client will be treated as No Show if they fail to make their appointment.
  3. Refunds will be furnished in case the session is cancelled by IAMH, and if a reschedule is not possible. Customers requesting serial or repeated refunds may be blocked from making further purchases.
  • For claiming refund, the Customer should necessarily have the valid invoice of the investigations & ID documents of the customer who is seeking refund so as to be able to get the refund.
  • Refunds will usually be processed in 7 business days to the source account (whenever possible).

View full document including annex and pricing here: