Return, Refund and Cancellation policy

It is our endeavor to help you have a hassle-free purchasing experience. Due to the nature of services, there is no return of the services purchased through our website. Further, policies may be different based on promos and on the service itself. Please read all refund and cancellation-related policies to the product, service, or promo before paying.

About Payments:

All services offered by IAMH are offered on a fixed/flat fee basis and are not subject to any deductions or negotiations.

Overtime Policy:

After 60 minutes, overtime charges of ₹400 will be added for up to 15 minutes, and then repeated in 15 minute intervals. For payments made in currencies other than Indian rupee, additional charges or fees may apply.

Clock Policy:

We begin billing the session at the pre-determined time of the appointment. We suggest arriving at least 10 minutes early to avoid wastage of session time, and for filling of forms and so on. In the case of online sessions, please be ready for the session at least 10 minutes prior to the scheduled session time.

Refunds and Cancellations

  1. Refunds shall not be offered to “no-shows”. Individuals who do not show up for their appointment at the pre-booked time will be considered a no-show.
  2. Exceptions may be made in extreme circumstances, however, decisions made regarding this will be at the sole discretion of the management, will be final and binding.
  3. In the context of online sessions, a “no-show” refers to a client who does not sign into the Zoom Meeting (or accept Skype session call) within the first 20 minutes of session time.
  4. A session cannot be canceled without charge, however, it can be rescheduled to a different time, as long as the request for rescheduling is made at least 3 hours before the originally booked time. An administrative fee (rescheduling charge) for the rescheduling may be applicable, based on the consultation type (More details in Annex 1). Requests for rescheduling less than 3 hours before scheduled session time will not be entertained, and clients will be treated as No Show if they fail to make their appointment.
  5. Refunds will be furnished in case the session is canceled by IAMH, and if a reschedule is not possible.
  6. Customers requesting serial or repeated refunds may be blocked from making further purchases.
  7. For claiming a refund, the Customer should necessarily have the valid invoice of the session booking & ID documents of the customer who is seeking a refund, so as to be able to get the refund.
  8. Refunds will usually be processed in 7 business days to the source account (whenever possible).
  9. Offline Sessions Safety Policy: In line with recommendations of the World Health Organisation well as other statutory, advisory, and regulatory bodies, IAMH will implement a safety requirement for offline sessions, which will involve multiple measures including but not limited to check-in, signing of waiver and declaration, wearing a safety mask and face shield, sanitizing hands, temperature checks before the session, and so on. Failure to comply with these safety requirements -to the degree deemed satisfactory by IAMH staff -will lead to refusal of service. In such a case, the client will be treated as NO-SHOW, and NO-SHOWpolicy will apply. refund will NOT be offered.

Annex –1: Our Reschedule and No-Show Pricing

Quick Sessions:

This rate applies to sessions usually billed at ₹450.

Rescheduling charge: ₹150; up to 3 hours before the session, after which no-show charge applies.
No Show charge: ₹450.


Standard Sessions:

This rate applies to sessions usually billed at ₹750.
Rescheduling charge: ₹150; up to 3 hours before the session, after which no-show charge applies.
No Show charge: ₹750.


Prima Sessions:

This rate applies to sessions usually billed at ₹1150.
Rescheduling charge: None; up to 1 hour before the session, after which no-show charge applies.
No Show charge: ₹1150.


Global Prima Sessions:

For payments made in currencies other than Indian Rupees (INR), a flat charge of USD $5 (or its equivalent) will be applicable, and additional conversion/transaction/bank fees may apply.


ℹ Last policy update was on 1st March 2021.