Return, Refund and Cancellation policy

It is our endeavour to help you have a hassle-free purchasing experience. Due to the nature of services, there is no return of the services purchased through our website. Further, policies may be different based on promos and on the service itself. Please read all refund and cancellation-related policies to the product, service, or promo before paying.

About Payments:

All services offered by IAMH are offered on a fixed/flat fee basis and are not subject to any deductions or negotiations.

Overtime Policy:

After the applicable duration of the session, plus a five-minute buffer, overtime charges of ₹500 (₹600 in case of offline) will be added for up to 15 minutes, and then repeated every 15-minute intervals. For payments made in currencies other than the Indian rupee, additional charges or fees may apply.

Clock Policy:

We begin billing the session at the pre-determined time of the appointment. We suggest arriving at least 10 minutes early to avoid wastage of session time, and for filling of forms and so on. In the case of online sessions, please be ready for the session at least 10 minutes prior to the scheduled session time.

Refunds and Cancellations

  1. Refunds shall not be offered to “no-shows”. Individuals who do not show up for their appointment at the pre-booked time will be considered a no-show.
  2. Exceptions may be made in extreme circumstances, however, decisions made regarding this will be at the sole discretion of the management, will be final and binding.
  3. In the context of online sessions, a “no-show” refers to a client who does not sign into the Zoom Meeting (or accept Skype session call) within the first 20 minutes of session time.
  4. Rescheduling
    1. If you wish to make changes to the timing of the session you have booked and paid, you need to use the reschedule option on the my account section of the website. You need to make such a change at least 4 days prior to your scheduled session time.
    2. If you wish to make a change to the timing of the session less than 4 days before the scheduled session time, AND if you have a Flexi Add-On, you may contact our helpdesk team on help@iamh.in or use the VervU Support chatbot to request a Flexi Change. In this case, your scheduled session will be cancelled and you will be given credits in your IAMH Wallet (In case of Indian Rupee paying clients) or a coupon code to make a fresh booking on the Autobook portal. Please note, such a request MUST be made at least 4 hours before the sheduled session time.
    3. If you wish to make a change to the timing of the session less than 4 days before the scheduled session time, AND if you do NOT have a Flexi Add-On, you may contact our helpdesk team on help@iamh.in. In this case, your scheduled session will be cancelled and you will be given credits in your IAMH Wallet (In case of Indian Rupee paying clients) or a coupon code to make a fresh booking, BUT An administrative fee (change fees) for the rescheduling may be applicable, based on the consultation type (More details in Annex 1) – which will be DEDUCTED before the credit or coupon is offered. Such a wallet credit or coupon offered will be of the remaining amount only. Please note, such a request MUST be made at least 4 hours before the sheduled session time.
    4. Requests for rescheduling less than 4 hours before scheduled session time will not be entertained, and clients will be treated as No Show if they fail to make their appointment.
  5. Cancellations will invite a cancellation charge of ₹2000 per session. Cancellation requests need to be made at least 4 days prior to scheduled session time. Less than 4 days before session time, 100% of the amount paid will be charged as a cancellation charge.
  6. Refunds will be furnished in case the session is canceled by IAMH, and if a reschedule is not possible.
  7. Customers requesting serial or repeated refunds may be blocked from making further purchases.
  8. For claiming a refund, the Customer should necessarily have the valid invoice of the session booking & ID documents of the customer who is seeking a refund, so as to be able to get the refund.
  9. Refunds will usually be processed in 7 business days to the source account (whenever possible).
  10. Offline Sessions Safety Policy: In line with recommendations of the World Health Organisation well as other statutory, advisory, and regulatory bodies, IAMH will implement a safety requirement for offline sessions, which will involve multiple measures including but not limited to check-in, signing of waiver and declaration, wearing a safety mask and face shield, sanitizing hands, temperature checks before the session, and so on. Failure to comply with these safety requirements -to the degree deemed satisfactory by IAMH staff -will lead to refusal of service. In such a case, the client will be treated as NO-SHOW, and NO-SHOW policy will apply. A refund will NOT be offered.
  11. “Flexi-Add On” is valid only for the session it has been purchased for. It is non-transferable between sessions or clients.

Annex –1: Our Reschedule and No-Show Pricing

Trial Sessions & Quick Sessions:

Change Fees: ₹450; up to 4 hours before the session, after which no-show charge applies.
No Show charge: ₹450.


Online Consultation Sessions:

Change Fees: ₹850; up to 4 hours before the session, after which no-show charge applies.
If Flexi Add-On purchased: Change Fees: Nil; up to 4 hours before the session, after which no-show charge applies.
No Show charge: ₹850.


Online Consultation PRIORITY Sessions, and all other sessions:

Change fees: ₹1350; up to 4 hours before the session, after which no-show charge applies.
If Flexi Add-On purchased: Change Fees: Nil; up to 4 hours before the session, after which no-show charge applies.
No Show charge: ₹1350.


Global Consultation Sessions:

For payments made in currencies other than Indian Rupees (INR), a flat charge of USD $20 (or its equivalent) will be applicable, up to 4 hours before the session, after which a no-show charge applies for clients without a Flexi Add On; OR a flat charge of $1 (or its equivalent) up to 4 hours before the session, for clients WITH a Flexi Add On, after which no-show charge applies. Additional conversion/transaction/bank fees may apply. No Show charge is $20 (or its equivalent).


IAMH Connect Online Sessions:

Rescheduling charge: ₹499; up to 4 hours before the session, after which no-show charge applies.
No Show charge: ₹499.


IAMH Connect Offline Sessions:

Rescheduling charge: ₹1200; up to 4 hours before the session, after which no-show charge applies.
No Show charge: ₹3500.


Processing, Booking, Internet Handling and/or Convenience Fees, and Service Charges

These are completely nonrefundable.

ℹ Last policy update was on 1st December 2021.