Welcome to IAMH. This document contains important information about our professional services and business policies. Please read it carefully. When you use our therapy or counselling services, you undrestand and agree to this document. It will represent an agreement between us. It will also give you an idea about how therapy works.

PSYCHOLOGICAL SERVICES
Psychotherapy varies depending on the personalities of the psychologist
and the client, as well as the particular problems you – the client – brings
forward. Various methods and techniques may be used to deal with the
problems that you hope to address. It is important to note that
Psychotherapy, unlike a medical doctor or dentist visit, requires a very active
effort on your part. For therapy to be successful, you will have to work on
things we talk about both during our sessions and at home.
Psychotherapy can have benefits and risks. Since therapy often involves
discussing unpleasant aspects of your life, you may experience
uncomfortable feelings like sadness, guilt, anger, frustration, loneliness, and
helplessness. On the other hand, psychotherapy has also been shown to
have benefits for people who go through it. Therapy often leads to better
relationships, solutions to specific problems, and significant reductions in
feelings of distress. But due to the subjective nature of psychotherapy and
the individualistic factors that play a major role in it, there are no guarantees
of what you will experience.
Our first few sessions will involve an evaluation of your needs. By the end of
the evaluation, we will be able to offer you some first impressions of what
our work will include and a treatment plan to follow, if you decide to
continue with therapy. You should evaluate this information along with your
own opinions of whether you feel comfortable working with us. Therapy
involves a large commitment of time, money, and energy, so you should be
very careful about the therapist you select. If you have questions about
procedures, discuss them with your therapist.


MEETINGS
An evaluation is conducted from 2 to 4 sessions. If psychotherapy is begun,
We usually schedule one 45-minute session (one appointment hour of 45
minutes duration) per week at a time previously agreed upon, although
some sessions may be longer or more frequent. Once an appointment hour
is scheduled, you will be expected to pay for it unless you provide 3 day
advance written notice of cancellation.


BILLING AND PAYMENTS
You will be expected to pay for each session before it takes place. Payment
schedules for other professional services will be agreed to when they are
requested. If your account has not been paid for more than 60 days and
arrangements for payment have not been agreed upon, we will have the
option using legal means to secure the payment. This may involve hiring a
collection agency or going through court. If such legal action is necessary,
its costs will be included in the claim. In most collection situations, the only
information released regarding a patient’s treatment is his/her name, the
nature of services provided, and the amount due.


PROFESSIONAL RECORDS
In line with global and Indian standards of care and professionalism, IAMH
policy requires that your therapist keep treatment records. You may request
to receive a copy of your records, or you may ask your therapist for a
summary of the same. Because these are professional records, they can be
misinterpreted and/or be upsetting to untrained readers. If you wish to see
your records, it is recommended to do so in presence of your therapist.
Patients will be charged an appropriate fee for any professional time spent
in responding to information requests. If your therapist feels that you are
not in an emotional state to receive these records, a request for them may
be denied – however, this may happen only in out of ordinary circumstances
as deemed fit by the therapist.


MINORS
If you are under eighteen years of age, please be aware that the law may
provide your parents the right to examine your treatment records.


CONFIDENTIALITY
In general, the privacy of all communications between a patient and a
psychologist is protected by law, and information about our work to others
may only be released with your written permission. But there are a few
exceptions. For example, in some legal proceedings – such as those
involving child custody, or those in which your emotional condition is an
important issue, a judge may order a therapist’s testimony if he/she
determines that the issues demand it. In such a case, IAMH will be forced to
oblige with such legal requests.
There are some situations in which we are legally obligated to take action to
protect others from harm, even if some information about a patient’s
treatment has to be revealed in the process of doing so. For example, if your
therapist believes that a child, elderly person, or disabled person is being
abused, we may file a report with the appropriate state agency. If we believe
that a client or patient is threatening serious bodily harm to another or
themselves, we are legally required to notify legal authorities. These actions
may include notifying the potential victim, contacting the police, or seeking
hospitalization for the patient.
Your therapist may occasionally find it helpful to consult other professionals
about a case. During a consultation, every effort will be made to avoid
revealing the identity of a client/patient.
Finally, it is important to remember that therapy is not a quick-fix solution.
We at IAMH will try our best to provide you with tools (advice, techniques,
suggestions) to enable you to solve the problems that you are facing. We
cannot, however, guarantee that the problems that you come to us with will
be solved. The onus for that lies on you. Please discuss it with your therapist,
if you feel that the treatment plan is not working for you even after 2-3
months of therapy. It is also important to note that your therapist will be a
trained counsellor/psychotherapist/psychologist. They may not be a
psychiatrist or surgeon. While a psychologist is a trained health care
professional, they may not have a formal training in pharmacology and can
not prescribe medication. Thus, if you receive any advice or suggestions for
any medications from us, please discuss them with a licensed medical
doctor (and obtain a prescription for the same from them, if necessary)
before using them.


BOUNDARIES
It is important to make sure that you and your therapist maintain certain
boundaries to ensure there is no bias that decreases the efficacy of your
therapy. Please do not contact your therapist outside the session time
allocated to you. If you feel there is an urgent query, you may only contact
your therapist via their official e-mail ID, and remember that they may
choose to reply to the email only based on their discretion, and their
decision may very well be influence by their caseloads and other factors.
Similarly, clients are requested not to add or communicate with their
therapist on social media websites while therapy is ongoing. A strictly
professional relationship must be maintained, and any outside
communication may act as grounds for dismissal of therapist or refusal of
service. IAMH is NOT a crisis service. If you need immediate medical help or
are in an emergency, contact your local emergency services.
Your use of our services indicates that you have read the information in this
document and agree to abide by its terms during our professional
relationship. It also means that the information you have provided to us is
accurate to the best of your knowledge, and that you have read and
understood the Return, Refund and Cancellation policy, terms and conditions and Privacy Policy mentioned on the iamh.in website.